MAN4504 OPERATIONS MANAGEMENT

SYLLABUS

Taught by:  Geraldine Klonarides Email: geraldine.klonarides@gmail.com

College of Business

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LAST UPDATED: Tuesday July 05, 2016 04:29:53 PM -0400

Course description

Course Description:  Concepts in design, analysis, and control of operating systems. Facility location and layout, work standards, maintenance, quality control, MRP, planning and scheduling applied to production and service systems.

COURSE LEVEL STUDENT OUTCOMES/OBJECTIVES

Students will be able to:

• · Become aware of the operations functions in all businesses.
• · Become familiar with decision-making tools and methods and apply them appropriately to problems and simulation situations.
• · Identify the basic management decisions encountered in the design, operation and control of the production function.
• · Assess the operations function within a firm, including its relationship to the rest of the organization.
• · Solve real-life problems related to operations management

Once you complete your BBA degree, you will be able to:

1. Individually and collaboratively formulate, structure, support, deliver, receive, evaluate, and adapt written and oral messages. This includes:

·         Writing effective business correspondence using various types of media and technology.

·         Researching, organizing, supporting, and orally delivering business presentations adapted to diverse audiences.

·         Using pronunciation, grammar, nonverbal communication, and articulation appropriate to the designated audience.

4. Apply critical thinking skills to complex business problems. This includes:

·         Analyzing complex business problems, particularly ill-structured ones (i.e., business problems with no “right answer”).

·         Identifying  and evaluating  relevant issues and information

·         Generating and evaluating possible solutions to the problems

·         Recommending solutions based on a well-reasoned rationale

·         Communicating your thought processes to others.

6. Demonstrate ethical understanding and reasoning abilities, including an understanding of the ethical responsibilities of organizations, by:

·         Recognizing ethical dilemmas

·         Evaluating how stakeholders will be affected by various possible solutions to ethical dilemmas

·         Making ethical decisions

·         Providing a rationale for your decisions using ethical schools of thought.

7. Demonstrate functional skills and knowledge in the study of business as delineated in the learning goals for your major and the core subjects.

MAJOR & CURRICULUM OBJECTIVES TARGETED

To provide the basic concepts and tools for transforming resources into products and services.

To understand how the operations function fits into the environment within which the firm operates.

To understand the impact of international business on the operations function.

ASSURANCE OF LEARNING

The College of Business cares about the quality of your education. More on the College's commitment to Assurance of Learning can be found at the following link:

http://businessonline.fiu.edu/course_addons/Learning_Commitment.pdf

IMPORTANT INFORMATION

POLICIES

Please review the policies page as it contains essential information regarding guidelines relevant to all courses at FIU and additional information on the standards for acceptable netiquette important for online courses.

Course prerequisites:

To be able to comfortably follow this course as:

COURSE PREREQUISITES

1. You are expected to have basic computer skills
2. The full time use of a PC desktop or laptop 
3. An email address.
4. You will need two burn two CDs. If you do not have a CD burner, these are available are Office Depot, Kinko's and various other places.
5. The time and ability to go on a field trip either in a group or by oneself.
6. The time and ability to work on two projects in a group or by oneself.
7. The time and ability to check email daily
8. The time and ability to check the Professor's web daily

Both 7 and 8 are imperative to communicating with the class 

REQUIRED TEXT:

 Using Principles of Operations Management 9th Edition, by Jay Heiner and Barry Render,  Prentice Hall, 2013, 9^th edition

ISBN-13: 978-0132968362  ISBN-10: 0132968363 

Course grading:

1. Exam 1 (25%)
2. Exam 2 (20%)
3. Exam 3 (15%)
4. Project I (12%)
5. Project 2 (8%)
6. Attendance and Class Participation(12%) 
7. Homework (8%)
8. Professional quality in the organization, completeness, neatness, and timeliness of material handed in will be expected (including exams).
9. During the semester there will be three exams and quizzes. Quizzes are part of the class participation grade however, you will NOT pass the class if you do not take it.
10. Make up exams - There will be no makeup exams - if you miss an exam you will receive an F for that exam.
11. Extra work for better grade - There will be no extra work assigned for an extra grade. Everyone will be treated on an equal basis.  
12. There will be NO exceptions on an INDIVIDUAL basis. If an exception is requested for one student and it is granted, then it will be announced in class and that exception will also be valid for all other students. 
13. In order to pass the class you need to complete Technology Assessment otherwise you will receive an INCOMPLETE grade for the course!!!!
14. I would like to point out the following from the Student Handbook - Plagiarism. "The deliberate use and appropriation of another's work without any indication of the source and the representation of such work as the student's own. Any student who fails to give credit to ideas, expressions or materials taken from another source, including internet sources, is guilty of plagiarism. Any student helping another to plagiarize may be found guilty of academic misconduct."

Grading Scale

There will be several FEEDBACK sessions during the semester where grades will be posted in the class. These FEEDBACK sessions will be the soonest possible after each exam 1, 2 and 3 and after project 1 and 2. I do not email grades for confidentiality reasons.  

FEEDBACK 1 Exam 1

FEEDBACK 2 Project 1

FEEDBACK 3 Exam 2

FEEDBACK 4 Project 2

Communicating with me

The best way to communicate with me is by email. 

Emails 

1. Subject line: When you send an email, make sure that the subject line of your email starts as per Example 1  that follows:
2. Carbon copies: If you would like to make sure that you have sent important email correctly, send a "cc"  to yourself. Then if you do not get a copy back - you know there is something wrong.
3. Requesting a receipt: If you want a receipt for assignments, projects and important emails, activate your receipt request in your email program. This is a simple procedure and will cut down a lot of emails asking me -did you receive my email Professor? If you are using Outlook  Express for example, Click on Tools, Options, Receipts and choose request receipt. 
4. The time and date of your emails must be accurate especially when there are deadlines. Your email starts off with your computer's time and date. If this is incorrect by an hour, then your email will arrive by an hour off. Therefore make sure that the computer your are using, the lab computer, the office computer, your friend's computer and your laptop and desktop have an accurate time and date. Assignments that arrive late receive only a fraction of the grade and assignments that do not arrive at all, receive an incomplete until they arrive. 
5. If the time or date is incorrect then this is what you do: Move your mouse to the bottom right hand corner of your monitor. Slide it over the time. This will give you the time and date. If it is not accurate, right click on it. Adjust date and time. Make sure Date, Time and Time Zone are correct.
6. Anti Virus: A good antiviral program is necessary. Protect your computer. If your email or attachment contains a virus, it will not be opened and will be deleted immediately. 
7. All attachments being sent must be formats that are supported. An example: MS Office, MS Word, MS Excel, MS Access, MS PowerPoint, Notepad, WordPad, .jpeg, .mpeg, .wav, .tiff, Corel Draw, .swf, .htm, FrontPage.
8. I do not support WordPerfect at this present moment.       
9. Spell check: Please activate and use it. Typos and incorrect spelling does not make a good impression and sometimes can confuse the reader. 
10. Large files and attachments:  Some email programs have a limit on how large a file you can send through them. For example, HOTMAIL has a limit of 1MB. If your attachment or file is larger than 1 MB, your file will not be sent. You can either compress your files with a zip or use another email service e.g. Yahoo.com 
11. Subject line: [ v e r y  i m p o r t a n t  ]  

If your class, for example is MAN 4504 this is what should go as a heading in your email subject line 

MAN 4504/BBC/Pat Smith/Assignment 1  OR

MAN 4504/Online/John Garcia/Absent

If you are not attending a class right now  your subject line should start off with: 

YOUR NAME/Subject 

Telephone calls

Please email me at geraldine.klonarides@gmail.com . Do not call my department to leave a message. The staff in the CBA are there to support the faculty in their duties. 

Faxes

Do not send faxes. 

Dropping in: It is my pleasure to see you. However, "dropping in" does not necessarily mean that there will be enough time to see you or deal with a particular problem. So, if your business is important make sure that you have emailed me or spoken to me first. 

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